Q: What are your turnaround times?
A: Our normal turnaround time is 5 working business days and may vary depending on the quantity of your order. We are closed Saturdays, Sundays and most major holidays.
Q: Do you print RUSH orders?
A: Yes, it is dependent on the season and a RUSH charge of 20% will apply.
Q: Do you have a minimum shirt order?
A: We require at least 20 items but we always recommend more items because once we are set up and screens are registered it really takes us just as much time to print 20 items as it does 100 items and the cost per garment is much cheaper.
Q: Can I provide my own garments?
A: Yes, but we recommend you purchase garments through one of our vendors. If you choose to provide your own garments, Green Leaf Printing is not responsible for manufacturer defects such as loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). If you still wish to provide your own garments, we highly recommend ordering 5% extra of each size.
Q: Can I mix shirt sizes and colors?
A: Yes, you can mix any shirt color(s) and size but be aware that if the ink color(s) for printing change there will be a $20 fee for each color change.
Q: What are my choices for ink colors?
A: We print primarily with triangle inks and keep all the basic colors in stock. A color chart can be provided upon request. If you need a custom color, we can custom mix to any swatch or pantone color. Mixing fee is applied per pantone color matching.
Q: What files can you accept for my design?
A: We accept Photoshop, Illustrator and Corel Draw file types or High resolution PDFs. All colors in your file should be editable for screen printing seperation, all text outlined and print ready. Art files can be emailed to: firstname.lastname@example.org
Q: Can you create my design?
A: Yes, we have graphic designers on staff who can assist with creating your design. Typically the cost is $20-40 depending on your design request. You may send art request to: email@example.com
Q: Do you save the art and screens?
A: We will keep your screen(s) for up to 6 months before they are reclaimed, after which time, additional screen fee(s) will apply. Screen charges cover the screen making process, printing the films, and file separations. We do, however, save all artwork for future orders so that you will never need to provide art on re-orders.
Q: Can you ship my order?
A: Yes, let us know the address where you want your order shipped and we can provide you with a shipping quote. We ship everything Fedex ground.
Q: What forms of payments do you except?
A: We accept cash, check and most major credit cards. We require a deposit of 50% your total cost to schedule the printing.
Q: How do I place my order?
A: You can place your order through email (firstname.lastname@example.org) or by phone. If you would prefer to meet with someone in person, you may call to set up an appointment with one of our sales reps.